Premier Customer Success Manager – Cloud GTM Experience Required

Premier Customer Success Manager – Cloud GTM Experience Required. Establish and maintain strong relationships with executive-level Alliance, Sales, and Operations leaders across a portfolio of named accounts; partner closely with Independent Software Vendors (ISVs) to deeply understand their business goals and challenges within the cloud marketplace, serving as their trusted advisor and dedicated expert on all things Cloud GTM.

Requirements

• Minimum 4 years of experience in Customer Success Management, Alliance Management, or Sales/Revenue Operations Consulting, including sourcing, interpreting, and presenting data-driven decisions;
• Documented track record of increasing customer satisfaction, adoption, and retention of a technology product, or facilitating/supporting the sales process in a Customer Success, Alliances, Partner Management, or Account Management capacity;
• Advanced knowledge of the Cloud Marketplace ecosystem with hands-on experience in one or more major Cloud Marketplaces (AWS, Microsoft Azure, or Google Cloud) and related partnership programs;
• Analytical mindset with the ability to interpret and leverage data to inform strategy and measure outcomes;
• Outstanding communication (written and oral), negotiation, and presentation skills with the ability to engage stakeholders from team members to executive management;
• Technologically adept with strong business intelligence acumen;
• Ability to work independently and remotely while collaborating within a team environment both synchronously and asynchronously;
• Creative, positive, and solution-oriented thinker who can challenge the status quo and navigate ambiguity;
• Ability to thrive amid the demanding pace of a hyper-growth SaaS company.
• Business intelligence and report creation experience (Google Workspace, Salesforce, Tableau, Confluence);
• Skills managing reseller and distributor channel relationships.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance