Product & Operations Analyst

Hybrid Full TimeRemote Full TimeNew York, NY, United States (Remote)Apploi

Our fast growing, innovative, and remote-first start-up is transforming how healthcare organizations communicate with their workforce and address critical staffing shortages nationally. We are looking for self-motivated problem solvers who thrive in a culture where ideas are celebrated.

You will be responsible for collaborating with product managers, designers, engineers, and customer success leads. Through these collaborations, you will translate insights from our customers into user stories, organize weekly sprint planning, and cleanse data to support our customer success team. Your role will help execute our roadmap as we expand in the healthcare industry across the next year. You will also help to create more efficient product development cycles and improve the overall customer experience.

Our team is highly collaborative and supportive. A successful candidate will be not only an accomplished Product & Operations Analyst, but also a critical and strategic thinker and, of course, an exceptional team player. Therefore, it’s essential that this opportunity contributes to your career path and aligns with what Apploi is trying to achieve.

Who You Are

These are some of the skills and experiences we think would indicate that you would be successful in this role. We recognize that your background may be different, however, and we’re excited to learn how your unique experiences inform your work.

  • Excellent communication skills, both verbal and written
  • Desire to work in a fast-paced start-up environment
  • Strong work ethic, integrity, and desire to succeed
  • Adaptability to new initiatives
  • You have 1-3 years of experience in roles where you owned projects or initiatives solving complex analytical problems end-to-end, ideally focused on product analysis and writing requirements
  • You have an excellent mastery of Excel and data analysis
  • You’re a creative problem solver with a strong sense for structured thinking and challenging the status quo. You have owned initiatives solving complex business problems end-to-end.
  • You’re an excellent communicator, both internally and externally. Demonstrated cross-functional and stakeholder management experience in a fast-paced and challenging environment preferred.
  • You get things done and no task is too small – you’re both a team player and executor with a deep sense of ownership
  • Prior experience working with end users as well as in scrum-based project management capacity preferred

What You’ll Do

Customer Success Operations

  • Assist customer success managers with data hygiene and clean up of contact and scheduling data sets uploaded by our healthcare customers
  • Support collection, organization, and escalation of customer feedback from our support channels, including defects, feature enhancements, and configuration requests
  • Analyze and assist in managing the rollout of new and existing product features through the creation of product communications via Hubspot (initially) and Gainsight/Intercom (long term)

Product Management

  • Translate customer requests into user stories and partner with designers, developers, and QA to roll out new product features
  • Plan weekly Jira sprints, including new product features and devOps initiatives
  • Partner with General Manager to provide insights into product usage to inform innovation opportunities or identify areas for optimization
  • Enable product managers with reporting/analysis to inform business and product roadmap decisions
  • Analyze various customer and user segments, cohorts, and user journey maps throughout the Apploi product to measure feature adoption and drop off
  • Identify and support ongoing projects to enhance feature adoption and efficiency
  • Make recommendations to expand product analytics tool stack to enhance and broaden our analytics capabilities

Perks & Benefits

  • Competitive pay
  • Medical, Dental, Vision, 401(k)
  • Unlimited PTO
  • Flex Fridays – employees are encouraged to take up to 2 Fridays off each month outside of PTO. No meetings and wrap up at 3pm on all other Fridays.
  • Wellness reimbursement
  • Excellent employee referral program
  • Internal training programs
  • In-person events and activities
  • Employee hubs and office locations nationwide
  • Flexible and remote working options
  • Healthy life/work balance
  • Fun, collaborative work environment

About Apploi

At Apploi, we pride ourselves on putting people first. This starts at the heart of the company, where we’ve created a workspace where we can be unapologetically ourselves. We’re an eclectic and spirited bunch with amazing company culture, working together to revolutionize hiring!

Apploi is transforming how healthcare hires with all-in-one software that empowers companies to find, onboard, and retain staff.  Working with over 7,000 healthcare organizations across the United States, our team helps leaders solve the industry’s most pressing problem: how to provide superb care in the midst of a candidate shortage.

Our mission to revolutionize hiring through innovation, empathy, and an understanding of human impact has earned Apploi widespread notice. In 2021, Apploi won Gold for Established Excellence in Inc.’s Best in Business awards, and was recognized in 2022 by Inc. as one of America’s Fastest Growing Companies for the third consecutive year. The platform was also recognized by GetApp as a 2022 category leader in onboarding, recruiting, and applicant tracking. On a wide scale and an individual basis, Apploi is dedicated to helping healthcare workers and employers thrive in the industry they love.

At Apploi, we’re devoted to creating an excellent employee experience. Our team, culture, and benefits all make it an incredible place to work, so come join us!

We’re an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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