Senior Channel Sales Operations Specialist

Role Overview

Clio is seeking a Senior Channel Sales Operations Specialist to lead transformative initiatives that will drive operational excellence across our partner ecosystem. The role will be responsible for enabling channel operational efficiencies and data-driven decision making across our reseller, referral, and technology partner segments.

What You Will Do

The ideal candidate will own the operational infrastructure for Clio’s global partner ecosystem, design and maintain partner-attributed pipeline tracking, and build and maintain channel reporting frameworks.

Why It Might Be a Fit

The ideal candidate has a genuine passion for partner-led growth, deep familiarity with channel program economics, and the ability to translate that into scalable processes and tooling.

Requirements

• 4+ years of relevant experience in Sales Operations or Channel/Partner Operations at a technology company
• Experience supporting partner, channel, or indirect revenue programs in a high growth SaaS environment
• Familiarity with channel program mechanics: deal registration, partner tiering, co-sell motions, referral fee structures, and margin/discount governance
• Proficient knowledge of Salesforce objects, object relationships, and reporting — including channel-specific objects (Partner, Opportunity splits, lead source attribution)
• Experience with partner relationship management (PRM) tools or partner portal configuration is strongly preferred
• Experience with sales and channel tech stack tools: SalesLoft, ChiliPiper, Gong, ZoomInfo
• High proficiency in Google Sheets or Excel for building channel performance models and program tracking
• Experience working with BI tools, analyzing data, and extracting insights — particularly for partner contribution and pipeline attribution reporting
• Meticulous organization, high standards of accuracy, and strong attention to detail
• Proven ability to manage org-wide change, particularly in operationalizing new partner program structures
• Demonstrated ability to identify operational challenges and build scalable solutions that improve efficiency and business outcomes

Benefits

• Competitive, equitable salary
• Top-tier health benefits, dental, and vision insurance
• Hybrid work environment
• Flexible time off policy
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program