Sales Operations Technology Manager

Sales Operations Technology Manager

Location: Queens, NY (Hybrid)

Job Type: Full Time | Manager/Supervisor | Information Technology

Salary: $155-165k/annually (based on experience and education)

A dynamic international logistics and freight forwarding company is seeking a Sales Operations Technology Manager to lead the strategy, implementation, and optimization of its sales and marketing IT systems, business intelligence platforms, and B2B portal services. This role includes managing a team of IT professionals and external consultants to ensure alignment with business goals, operational efficiency, and seamless service delivery.

Key Responsibilities:

• Business Engagement & Integration: Engage stakeholders to gather needs and align solutions with business and foundational requirements.
• Roadmap & Project Management: Define and drive service roadmaps, manage projects from planning to execution, and oversee a portfolio aligned with strategic goals.
• Team Leadership: Mentor and guide IT staff and consultants to ensure high performance, development, and collaboration.
• Service Operations & Continuous Improvement: Manage system enhancements, incidents, vendor performance, and drive automation, optimization, and compliance.
• Innovation & Compliance: Stay abreast of technology trends, maintain asset visibility, and enforce IT and data security policies.

What We’re Looking For:

• 10+ years in IT with 5+ years in people management
• Proven experience with CRM systems (e.g., Salesforce, SugarCRM), quotation management, BI dashboard development (PowerBI, Tableau, Qlik), and business portals
• Strong project/program management (Agile/SCRUM/PMP), ITIL foundation certification
• Experience in logistics or freight forwarding is a plus
• Conversational Mandarin is a plus

Work Schedule:

Hybrid | Queens Office | 9 am – 6 pm EST

Education:

Bachelor’s degree or higher in Computer Science, Information Systems, Business Administration, or related field

Perks & Benefits:

• Health, Dental & Vision Insurance
• Life & Accidental Insurance
• PTO, Floating & Personal Days
• 401K with 3% company match
• Biannual performance reviews with bonus/salary adjustment potential
• Team events and a collaborative company culture

This is a fantastic opportunity for a results-driven IT leader passionate about enabling business transformation through technology in a fast-paced, global environment.