Customer Marketing Manager

Remote Full TimeBraintree, MA, United States (Remote)InvoiceCloud

InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit

About the Job

If you enjoy communicating with clients and advising them on benefits of consistently implementing marketing activities, this may be the job for you. As the Customer Marketing Specialist, you will support new biller marketing activities. We work with each of our new Clients (billers) to promote online billing and payment services to their customers (bill payers). You’ll introduce Clients to ideas and materials that inspire their payers to realize the benefits of paying online; faster, easier and more convenient bill payment and management. This role includes a combination of outbound phone calls, zoom presentations and clear concise written communications.

You are a “people person”, this position is highly customer centric. Exceptional listening and communication skills are a must as well as the ability to follow through. You will be responsible for communicating marketing strategy and campaign plans, following up on client marketing activities, gathering client feedback and working with cross-functional teams to ensure client engagement and promotion of EBPP.

The Customer Marketing Specialist role is a full-time position.


  • Connect with new clients are ready for marketing.
  • Based on tiering structure, contact new clients and work with them to promote EBPP to their customers.
  • Conduct zoom training and periodic webinars on online payment adoption best practices.
  • Creating content that helps support billers with online payment messaging to their customers.
  • Set up webinars and manage the project plan of a webinar from start to finish.
  • Drive client behavior to promote online billing and payment adoption by payers.
  • Maintain a knowledge of InvoiceCloud services (pay anywhere, anytime – online, mobile, POS, bank sites) with the ability to articulate value proposition and product advantages.
  • Think strategically and creatively to improve the new client marketing experience (welcome kit, marketing incentives, website “pay” buttons, adoption promotion tools, etc.)
  • Create marketing material specifically for VIP billers – upon request.
  • Ensure that client marketing activities are entered in various systems, like Salesforce.
  • Liaison with external vendors that house our marketing assets, QR codes, design vendors, and more.


  • Must enjoy working directly with customers through telephone, powerpoint, zoom, and email mediums
  • Excellent computer skills
  • Problem solving skills and high attention to detail
  • Tech savvy and interested in learning new tools and programs to support the business
  • Good visual and content design ability
  • Highly developed verbal and written communication skills
  • Ability to thrive in a fast paced environment and work collaboratively across departments – a team player
  • Ability to build successful relationships and influence customer behavior
  • Sense of urgency


  • Bachelor’s degree
  • At least 3 years’ experience in marketing/marketing communications (e-payments/SaaS a plus)
  • Knowledge of Adobe products (Acrobat, InDesign, Photoshop and Illustrator)
  • Practical experience communicating with customers
  • Proficiency in MS Word, Excel, and PowerPoint, Salesforce


We offer a competitive benefits program including:

  • Medical, dental, vision, life & disability insurance
  • 401(k) plan with company match & employee stock purchase plan (ESPP)
  • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
  • Mental health resources
  • Paid parental leave & Backup Care
  • Tuition reimbursement
  • Employee Resource Groups (ERGs)

Invoice Cloud is an Equal Opportunity Employer.

Invoice Cloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

To all recruitment agencies: Invoice Cloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.

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