Sales Operations Manager

About the Company

We are the leading home fragrance brand: iconic, pure, original – designed in Germany, made in Europe. Our mission: to bring luxurious fragrances, aesthetic design, and emotional brand worlds into the most stylish spaces in the world. Our products combine olfactory refinement with a modern lifestyle – made for moments that stay.

About the Role

To strengthen our sales, customer service, and operations team, we are looking for an engaged, service-oriented personality with organizational talent and strong communication skills.

With your structured and reliable working style, you will make a decisive contribution to strengthening our customer relationships and ensuring smooth operations – and thus make an important contribution to our shared success.

Responsibilities

• Independent processing of customer inquiries and orders as well as support in the entire order processing
• Administrative support of the field service and close collaboration in daily business
• Maintenance and management of customer data in the CRM system to ensure an up-to-date and high-quality data basis
• Creation of offers and support in the development of sales materials
• Coordination with procurement, warehouse, and logistics to ensure timely deliveries and optimal product availability with our trading partners
• Preparation and creation of presentations, reports, and sales-relevant documents
• Active communication with internal departments and external partners to ensure smooth operations
• Processing of complaints and returns in close coordination with the responsible departments
• Participation in optimizing internal processes and continuously improving service quality in the sales support department
• Maintenance, management, and quality assurance of product, customer, and supplier master data in close coordination with procurement, sales, and other departments
• Support in further developing and optimizing internal master data processes to ensure a uniform data basis in the ERP system

Requirements

• Completed commercial training or comparable qualification
• First professional experience in sales support – ideally in a trade-related or customer-oriented environment
• Pronounced organizational talent as well as a structured, independent, and careful working style
• Communication skills, teamwork ability, and high service awareness
• Secure handling of MS Office (especially Excel and Word); experience with CRM systems is a plus
• Enthusiasm for fragrance, design, interior, or lifestyle – you understand what moves our target audience
• Very good German language skills in speech and writing; English language skills are an advantage

Benefits

• Shape the future of a German premium brand actively: Support us in scaling and further developing our successful business model
• Ownership, influence & scope for action: Bring in your ideas, take responsibility, and participate directly in decisions
• Growth with perspective: Benefit from internal mobility and diverse development and design opportunities in a dynamic environment
• Modern working: Agile processes, flat hierarchies, and an aesthetically designed work environment create the basis for creative and efficient work
• Fast decisions & plenty of room for innovation: At us, initiative counts – you will be heard and can quickly make an impact. Attractive compensation package: Look forward to competitive salary