Sales Operations Analyst

Sales Operations Analyst

Reporting to the Senior Manager, the Sales Operations Analyst supports sales performance through effective process design, reporting, pipeline management, and Salesforce enablement. This role translates complex data into clear, actionable insights and provides hands-on-operational support to sellers, including troubleshooting related to pipeline management, forecasting, and order placement. The ideal candidate is highly project and service oriented, deeply data driven, and technically proficient in advanced Excel, Salesforce, and modern AI tools, with a strong focus on continuous improvement and scalable execution. You will support KORE globally with an emphasis on Brazil, so fluent, native, Portuguese speaking is essential.

Essential Functions

Business Process

• Partner with cross functional stakeholders to translate business needs into clear technical and operational requirements
• Monitor and evaluate sales performance through analytics and reporting. Compile, analyze, and deliver sales data for internal leadership and investor reporting
• Drive process design re-engineering and productivity initiatives that improve sales execution and scalability
• Identify recurring issues across sales processes systems and data and implement practical solutions to streamline workflows and improve outcomes
• Design build and maintain intermediate Excel based analytical tools including complex formulas pivot tables and Power Query Power Pivot to automate reporting and data preparation. Power BI experience is a requirement
• Leverage AI tools to support data analysis trend identification anomaly detection summarization and insight generation with strong interest in applying Gemini Enterprise within enterprise analytics workflows

Internal Customer & Seller Enablement

• Support global sales forecasting and pipeline management by analyzing tracking and trending KPIs and sales metrics for leadership
• Serve as a frontline operational partner to sellers providing hands on Salesforce support troubleshooting and guidance to enable accurate pipeline management forecasting and order placement
• Act as a power user of Sales Operations tools including Salesforce.com, Gemini Enterprise, and related platforms
• Apply AI tools such as ChatGPT Enterprise & Gemini Enterprise to improve report development automate narrative creation validate data logic and accelerate ad hoc analysis while maintaining data accuracy security and governance standards
• Provide ongoing end user support and training including onboarding workshops documentation and office hours in collaboration with the Sales Enablement Manager
• Produce ad hoc and executive level reporting as needed and reinforce Sales Operations CRM and AI usage best practices across the organization

Qualifications

• University, College, or Post Graduate Certificate in Business Administration or a related field
• 2 plus years of experience in a Sales Operations Analyst, Sales Coordinator, or similar analytical role
• Strong understanding of sales processes, methodologies, and revenue operations best practices
• Experience with Salesforce.com, including strong familiarity with objects, fields, relationships, reporting, dashboards, and basic administrative functions
• Advanced proficiency in the Microsoft Office suite, particularly Excel, PowerPoint, and SharePoint
• Familiarity with AI powered productivity and analytics tools with demonstrated ability to apply AI to data analysis, reporting, and insight generation. Specific interest or experience using ChatGPT Enterprise & Gemini Enterprise preferred
• Experience in Technology and Communications industries is an asset
• Working knowledge of project management frameworks and practices is a plus
• Excellent interpersonal and communication skills with a strong service mindset and ability to build effective cross functional relationships
• Highly project oriented with strong focus on timelines, deliverables, and execution discipline
• Strong analytical and data driven mindset with the ability to analyze complex data sets and translate insights into actionable recommendations

Competencies

• Continuous learner with strong problem-solving skills and attention to detail
• Clear and effective communicator with strong planning and organizational discipline
• Demonstrated business acumen with the ability to deliver strategic insights across sales performance, financial outcomes and business process improvement
• Customer centric mindset with a strong focus on internal user experience adoption and satisfaction
• Trusted cross functional partner with the ability to influence alignment drive commitment and collaborate with integrity
• Strong understanding of internal customer support and user experience principles with experience supporting enterprise applications in a high growth environment