AI & Go-to-Market Automation Manager

Job Summary

• Design, optimize, and scale business workflows using Salesforce Flow, routing logic, and orchestration frameworks.
• Build automation that reduces manual activity for sellers, recruiters, and operational teams.
• Translate business processes into intelligent automation workflows that improve speed, quality, and consistency.
• Support the rollout and operationalization of Agentforce-enabled workflows, next-best-action logic, and AI-driven seller processes.
• Develop repeatable automation frameworks that can be standardized across Direct Hire, Staffing, VMS Staffing, and emerging service lines.
• Identify data quality, enrichment, duplicate account, and signal-readiness gaps that impact automation performance.
• Create SLA-based triggers, alerts, and escalation paths to improve speed-to-lead and follow-up consistency.
• Partner cross-functionally with Product, Sales, Recruiting, Operations, IT, and external partners to refine automation priorities and execution plans.
• Maintain workflow documentation, runbooks, process standards, and operational governance practices.
• Run automation experiments to improve conversion, adoption, workflow reliability, and seller productivity.

Requirements

• 4–8 years of experience in Salesforce operations, RevOps, GTM systems, workflow orchestration, automation operations, or related functions.
• Strong understanding of Salesforce Flow, routing logic, lead lifecycle automation, and scalable automation frameworks.
• Demonstrated ability to design operational workflows that solve business problems, reduce manual work, and support growth.
• Exposure to Agentforce, Einstein, AI workflows, conversational automation, or related AI-enabled business tools strongly preferred.
• Comfort working with lead and account data quality concepts, enrichment gaps, signal quality, and automation readiness.
• Familiarity with sales, recruiting, staffing, or GTM lifecycle processes and operational SLAs.
• Strong problem-solving skills, high agency, and the ability to work independently across business and technical teams.
• Ability to explain automation concepts in clear business language and partner effectively with non-technical stakeholders.