About the Team:
UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Sales Operations team. This role is an integral partner to the Sales team and consistently ensures operational excellence and efficiency.
About the Role:
The Senior Sales Operations Associate partners with Sales to generate, modify and deliver high-quality customer-facing documentation in support of sales objectives, as well as provide operational and strategic support to a team of Sales Executives.
Job responsibilities include:
- Partner with the Sales team to deliver high-quality customer-facing documentation in support of sales objectives by complying with internal processes and policies, including auditing documents throughout the quote-to-order process to ensure high-quality output
- Collaborate, have a general understanding of, and build strong relationships with cross-functional teams, including Finance, Legal, Order Management, Contracts, Services, and Sales, to ensure quote-to-cash compliance
- Understand and apply the go-to-market strategies, sales promotions, product offerings, and processes when collaborating or advising sales on deal structure
- Familiarity with sales cycles and environments
- Update Salesforce CPQ throughout the sales cycle to ensure data integrity
- Execute and track credits and RMAs through completion
- Manage redlines, escalations, and approvals
- Support peers to ensure equal distribution of workload
- Onboard new Sales Executives to work efficiently with Sales Operations
- Embrace evolving technology to support business needs
- Support Month and Quarter End business
- Learn, adapt and retain information to support an ever-changing Sales Operations role
- Identify and participate in process improvement initiatives
- 2+ years of post-secondary education or relevant work experience in a customer facing or sales environment
- Minimum of 1 year in a high volume support role
- Experience working in an environment which requires effective time management and the ability to multitask/prioritize projects
- Technical aptitude and experience with Oracle, Salesforce, and Microsoft applications
- Excellent written and verbal communication skills
- Strong attention to detail
- High self-motivation, responsibility, and flexibility to achieve results
- Organized and able to multi-task in a fast-paced and demanding environment
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.