Revenue Operations Analyst

Cornwall Insight is an award-winning provider of research, analysis, consulting and training to businesses and stakeholders engaged in the Great British and Irish energy markets.

We’re seeking a strategic, hands-on Revenue Operations Analyst to join our commercial team and play a central role in building a best-in-class sales infrastructure. You’ll work closely with the Chief Commercial Officer (CCO) and a growing team of new business and account managers to drive operational excellence, CRM discipline, commercial performance. There will be a key focus on quality control of the billing element of closed sales. This is a high-impact role focused on structure, systems, insights—and ensuring every closed deal translates into clean, billable revenue.

This is a fantastic opportunity for someone who thrives on creating structure, enabling sales teams, and leveraging data to deliver insights and accountability.

Key Responsibilities

CRM Strategy, Adoption & Compliance

• Act as the Salesforce business owner for the commercial function.
• Lead the design, refinement, and documentation of sales processes within the CRM.
• Champion CRM hygiene, driving user adoption, data integrity, and process compliance across the sales, account management teams and wider organisation.
• Deliver onboarding and training for new users to drive consistent usage.

Reporting, Dashboards & Insights

• Build and maintain dashboards and reports that provide clarity and accountability in Salesforce for sales reps, team leads, and the CCO.
• Develop a regular cadence of performance reporting that supports pipeline management, forecasting, and commercial planning.
• Identify trends, risks, and opportunities through data analysis and translate them into clear recommendations.

Commercial Support

• Support commercial leaders in pricing, deal structuring, and proposal development for complex deals, and commercial strategy.
• Collaborate closely with marketing, finance, and delivery teams to ensure alignment across the full revenue cycle.
• Administer commission schemes and non-standard commercial contracts in partnership with Finance.
• Partner with the CCO to establish KPIs, track performance, and support continuous improvement across the team.

Skills, Knowledge and Expertise

• Deep knowledge of Salesforce (Sales Cloud) with a proven track record of managing CRM strategy, dashboards, and user adoption.
• Strong data and analytical skills—able to create dashboards, interrogate pipeline data, and generate actionable insights.
• A proactive approach to CRM data quality and process discipline.
• Analytical mindset with strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal skills; able to work cross-functionally and influence effectively.
• A self-starter mindset, comfortable working in a fast-paced and evolving environment.
• Familiarity with sales forecasting, territory planning, or commercial policy.
• Exposure to marketing or customer success operations.
• Strong experience in Sales Operations within a B2B environment, ideally in a professional services, SaaS, or consulting business.
• Experience delivering accurate reports and commercial insights for senior stakeholders.
• Demonstrated ownership of CRM strategy and reporting, preferably in Salesforce Sales Cloud.
• A successful track record of improving sales process efficiency and enabling team performance.
• Familiarity with forecasting, pipeline hygiene, and deal support processes.
• Experience partnering with senior commercial leaders and influencing stakeholders across teams.
• Experience delivering training to sales teams and producing clear and relevant sales focused documentation.

Benefits

• Company bonus scheme
• Private medical healthcare
• Contributory pension scheme
• 25 days holiday per annum, increasing by 1 day for each year of service up to 5 years
• Annual wellbeing day
• Annual volunteering day
• Ability to buy additional holiday through salary sacrifice
• Perkbox discount scheme
• Death in service benefit
• Company sick pay
• Parental leave pay
• Cycle-to-work scheme
• Monthly employee value awards