Sales Operations Manager

Job Brief

We are seeking a proactive, organized, and sales-oriented Sales Operations Manager to lead our sales and telemarketing team. This role is pivotal in driving performance across sales, service, and client relationship functions. The ideal candidate will have a strong track record of managing high-performing teams, aligning sales efforts to business targets, and ensuring seamless client servicing to boost revenue growth.

KRA & Performance Targets

As the team lead for Telemarketers & sales reps, your performance will be directly linked to team achievement. Monthly KRA targets include:

• Conference Calls
• Meetings Fixed
• Sales Revenue

ResponsibilitiesTeam Management

• Lead and mentor a team of six or more sales reps and telemarketers
• Conduct performance reviews, training sessions, and KPI tracking
• Set daily/weekly targets aligned with business goals

Sales Enablement

• Oversee daily calling and lead follow-up activities
• Support the team in qualifying leads, closing deals, and preparing proposals
• Track conversions and pipeline health via CRM

Client Servicing & Relationship Management

• Ensure quick response and resolution to client issues
• Maintain high service standards and seamless project handovers
• Encourage client loyalty and upsell opportunities

Process & Service Oversight

• Monitor post-sales fulfillment and delivery
• Conduct periodic satisfaction checks
• Refine servicing SOPs to ensure consistency

Lead Management & CRM Oversight

• Implement lead nurturing workflows
• Audit CRM records and guide team members on follow-up discipline

Performance Monitoring

• Analyze individual and team-level call, meeting, and conversion metrics
• Create and implement action plans for underperformance

Strategy & Optimization

• Propose workflow improvements and efficiency strategies
• Align sales and client service with revenue goals

Reporting & Coordination

• Generate weekly/monthly performance reports
• Collaborate with content and marketing for campaign support
• Participate in business planning meetings and progress reviews

Qualifications

• 2+ years in sales operations, business development, or telesales leadership
• Experience managing inside sales teams and achieving revenue targets
• Proficiency in Zoho, HubSpot, or similar CRM platforms
• Strong communication, mentoring, and client-facing skills
• Graduate in Business, Marketing, or related discipline

Key Competencies

• Sales Leadership & Target Orientation
• Team Coaching & Performance Management
• Client Retention & Relationship Building
• Process Management & Optimization
• CRM, Reporting, and Analytical Skills

Work Schedule

• Days: Monday to Saturday
• Hours: 10:00 AM – 7:00 PM
• Model: Hybrid (Minimum 15 office days/month; rest WFH)

Compensation & Benefits

• Total CTC: Up to ₹80,000/month (₹960,000/year)
• Perks:
• Cell phone reimbursement
• Paid sick leave

Job Types: Full-time, Permanent

Pay: Up to ₹80,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Paid sick time
• Paid time off
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Do you have own laptop & WiFi connection?

Willingness to travel:

• 50% (Required)

Work Location: In person