Role Overview
If you thrive in fast-paced environments, love leading high-performing teams, and have a natural knack for organisation and people — this is a career-defining opportunity.
Key Responsibilities
- Lead and mentor the sales administration and client experience teams.
- Oversee contract management, settlements, and CRM accuracy across all projects.
- Support strategic initiatives and day-to-day operations as 2IC to the GM Sales Operations.
- Collaborate with internal teams (Sales, Marketing, Legal, Finance, Development) and external partners.
- Identify and implement process improvements to enhance efficiency and client experience.
- Drive consistent communication and reporting across all stakeholders.
Candidate Profile
You’re energetic, approachable, and thrive on bringing order to complexity. You’re a natural mentor, calm under pressure, with a keen eye for detail and a passion for property.
Required Qualifications
- Minimum 10 years’ experience in sales operations, contract administration, or customer experience within property or real estate.
- Proven leadership and mentoring experience.
- In-depth knowledge of off-the-plan contracts and settlement processes.
- Strong system and CRM experience (Salesforce highly regarded).
- Excellent written and verbal communication skills.
- Highly organised with exceptional attention to detail.
- Ability to build strong relationships with internal and external stakeholders.
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