Administrative and Customer Support

Job Highlights

Contract: Independent Contractor
Schedule: 20 hours a week | Monday – Friday, 10:00 AM – 2:00 PM EST

Responsibilities

• Manage email communications, handling 50-100 emails daily with timely responses
• Perform data input tasks, transferring information from website forms into spreadsheets and updating the company website
• Conduct research on different cities, sports organizations, and clubs, summarizing findings in spreadsheet format
• Handle phone call responses using a local phone number for customer inquiries
• Process and distribute standard contracts to new hires, including updating contact information and coordinating email distribution
• Manage workflow communications through website-based email systems
• Participate in daily team meetings via Zoom
• Communicate effectively through Discord, the company’s internal communication platform
• Support the customer support and administrative teams with various operational tasks

Scope

• Potential for full-time advancement based on performance and business growth
• Direct reporting to company leadership with integration into existing team structure
• Future expansion opportunities into HR and accounting functions
• Support role for both administrative operations and customer service functions
• Work primarily involves backend website operations, Discord communication, and Google Sheets management

Requirements

• Exceptional written and verbal communication skills – Ability to handle phone calls professionally with customers
• Strong Customer service and Administrative experience required
• Advanced proficiency with Google Sheets, including experience with filters, sorts, counts, and other functions
• Experience with Discord for team communication
• Familiarity with Zoom for video conferencing
• Strong email management and customer service skills
• Data entry accuracy and attention to detail
• Research and summarization capabilities
• Experience with workflow management systems
• Ability to work independently while maintaining regular communication with the team

Benefits

• Permanent work from home
• Immediate hiring
• Steady freelance job

Independent Contractor arrangement – candidates must have their own computer and internet connection. Professional fees are on hourly rates and depend on performance in the application process.