Senior Business Analyst

Job Duties & Responsibilities

• Establish and foster stakeholder relationships and manage client expectations and dependencies
• Work with client business stakeholders to understand their business goals, strategies, KPIs, and business functional requirements
• Plan and facilitate requirements discovery workshops with a focus on aligning features to outcomes
• Lead the elicitation, prioritization and documentation of business and functional requirements
• Ensure requirements meet client needs while remaining within the defined project scope
• Ensure requirements are feasible, trackable, and measurable against defined KPIs
• Develop use cases, user stories, acceptance criteria, and supporting artifacts
• Collaborate with Technical Architects and Development Leads to ensure that the technical solutions meet the desired business outcomes
• Translate business requirements into functional specifications during refinement sessions, sprint planning, and throughout delivery
• Communicate the business requirements and functional specifications during internal refinement sessions, sprint planning, and as support for the development team throughout the implementation process
• Provide recommendations for business process redesign and documentation as needed for new technology
• Investigate problems and defects that arise during implementation and deliver or recommend solutions
• Plan and support User Acceptance Testing, ensuring test scenarios validate key outcomes
• Maintain clear and current documentation on system functionality and features
• Lead the reporting and tracking of project team performance metrics
• Participate in client product demos and internal leadership project review sessions to ensure outcomes are meeting project expectations and goals
• Contribute to retrospectives and internal initiatives to improve KPI alignment

Qualifications

• Experience working hands-on with Adobe Commerce/Magento 2 sites
• 5-7 years of technical business analysis experience
• Bachelor’s degree in Computer Science, Information Systems, Business, or other related field
• High level of business acumen coupled with technical understanding of ecommerce sites and platforms
• Demonstrated success in a fast-paced, team-oriented environment
• In-depth knowledge of ecommerce business operations and systems requirements processes
• Ability to foster relationships across different business units as well as with clients
• Proven ability to successfully manage complex project deliverables
• Experience working within a defined SDLC
• Experienced stakeholder leadership skills with enterprise organizations

Preferred Skills & Technologies

• Experience with project management tools, enterprise-level content management systems, software development methodologies (Agile, Waterfall) and ADA accessibility tools
• Knowledge of KPI frameworks, reporting, and measurement approaches
• Experience with translating business requirements into workable ADA compliant business solutions
• Familiarity with at least one of accessibility validation techniques using tools such as Accessibility Management Platform, AXE Chrome Plugin, FireEyes, Total Validator, WorldSpace
• Experience with Adobe platforms (Commerce, AEM, AEP, etc.)