Our SaaS platform helps software engineering organizations move beyond intuition by providing objective measurement for productivity metrics. This Customer Success & Operations role will be a key point of contact for customers, focusing on onboarding, support, relationship building, and value realization of the platform. The role requires a proactive and self-starting individual comfortable navigating between Support and Account Management.
Requirements
- 3–5+ years in Customer Success, Operations, or Account-facing roles
- Excellent English — both written and verbal
- Experience working with analytics dashboards and interpreting insights
- Self starter, able to prioritize, plan, and follow through independently
- Comfort working in a fast-moving startup environment
- Strong communication, empathy, and relationship-building ability
- Ability to handle multiple tasks and stakeholders with structure and accountability
- Flexibility to occasionally work U.S.-aligned hours
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