Director of Revenue Operations

Director of Revenue Operations (RevOps) – High-Impact Leadership Role

Location: Europe (UK, Copenhagen or Stockholm – Hybrid/Remote Flexible)

A profitable, private-equity-backed European leader in cloud Contact Centre as-a-Service (CCaaS) is scaling aggressively and seeking an exceptional RevOps Director to own and supercharge the entire go-to-market engine.

With FY25 budgeted revenue of $75m, 300 employees, 900+ enterprise customers and servicing 60,000 agents daily, the company is the undisputed #1 provider in the Nordics, the fastest-growing challenger in the UK, and now expanding into Benelux and Finland.

The Mandate

You will own the end-to-end revenue lifecycle and lead a team of 9 specialists across:

• Marketing Operations
• Sales Operations
• Customer Success Operations
• Systems & Integrations
• Deal Desk & Revenue Analytics

Your mission: build a world-class, scalable revenue engine that powers the company to become the clear #1 CCaaS provider across Europe.

Key Responsibilities

• Design, implement and continuously optimise the full revenue funnel (Marketing → Sales → CS → Expansion)
• Own the entire GTM tech stack (CRM – currently migrating HubSpot → Salesforce – plus revenue intelligence, CPQ, BI and forecasting tools)
• Deliver predictable, accurate forecasting and executive-level reporting/dashboards
• Drive cross-functional alignment between Marketing, Sales, Product, Finance and the Executive team
• Optimise territories, quota setting, compensation plans and sales productivity
• Champion data quality, governance and scalable infrastructure
• Lead high-impact projects: system migrations, process re-engineering, new market launches
• Build, mentor and grow a high-performing RevOps team

Who We’re Looking For (Must-Have)

• Proven RevOps leadership experience at Director or Head of level in a B2B SaaS company
• Track record of scaling revenue operations across multiple geographies/markets
• Deep hands-on expertise with HubSpot and/or Salesforce plus modern RevTech stack (Outreach, Gong/Chorus, LeanData, Snowflake, Tableau/Looker, etc.)
• Strong commercial acumen and mastery of B2B SaaS metrics, lead-to-cash processes and pipeline management
• Analytical, detail-oriented and able to move seamlessly between strategy and execution
• Experience managing and developing a team
• Eligible to work in the UK, Denmark or Sweden (no sponsorship available)

Bonus Points (Nice-to-Have)

• Previous experience in Contact Centre (CCaaS), Customer Experience or related vertical
• Scaled RevOps in a 150–1000 employee PE- or VC-backed business
• Taken a company through a HubSpot → Salesforce migration

Why You’ll Love It Here

• True strategic influence – you’ll present to the CEO, CRO and CFO
• High visibility and fast-track career progression in a profitable, high-growth scale-up
• Top-tier work-life balance with genuine flexible and remote-friendly culture
• Competitive compensation benchmarked by Mercer, plus meaningful equity upside
• A values-driven, trust-based Nordic culture that lives “Stronger Together” and “Stay Hungry”
• Rapidly improving diversity (C-suite now 50:50 gender split; female new hires up from 23% → 41% in three years)

Location: UK (London or home-based), Copenhagen or Stockholm – highly flexible hybrid model.