Profitero is seeking a Senior Director of Data Engineering & Support Operations to lead a globally distributed team in defining next-generation data engineering strategies and directing day-to-day Level 2 and Level 3 technical support operations for customers across the Americas, EMEA, and APAC.
Requirements
- 10+ years of experience leading engineering teams in the delivery of SaaS products or data-intensive applications.
- 5+ years of development experience either building or supporting maintenance/sustenance for web applications or data products
- 3+ years of technical support experience in enterprise B2B applications that feature analytics and data products
- 5+ years of management experience (will manage a team of 80+)
- Hands-on experience with writing SQL queries and building JIRA dashboards
- Expert in JIRA and Zendesk workflow and support processes
- Confident using metrics and KPIs to drive efficiencies and productivity improvements
- Skilled at communicating to business and commercial teams
- Possess a high “do to say ratio” and value “achievement over activity”
Benefits
- Competitive director base salary
- Attractive bonus
- Employee healthcare
- Life assurance
- Group income protection
- Dental care plan
- Eye care scheme
- 24 hour on-line GP
- Company pension
- Cycle to work scheme
- 25 days off + bank holidays + birthdays off
- Reduced gym membership
- Social events
- Employee referral scheme
- Personal development plans
- Profitero Hero scheme
- Flexible working hours
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