The Senior Data Analyst, Support Operations, is a critical enabler in Rubrik’s mission to deliver exceptional customer experience through AI data-driven insights. This role owns analytics, reporting, forecasting insights, and operational visibility for the global Customer Success organisation.
Requirements
- Bachelor’s degree in Data Science, Statistics, Computer Science, Business, or related field.
- 7+ years of experience in data analytics, business intelligence, or operations analytics (preferably in SaaS or Support organisations).
- Exposure to vendor ecosystem management and adoption of AI tools for reporting and data governance.
- Advanced Tableau experience (data modelling, calculations, visual design).
- Strong SQL and experience with relational databases.
- Hands-on experience with Salesforce, SupportLogic, Amazon Connect, and WFM tools (Assembled, Verint, NICE).
- Strong Excel/Google Sheets skills.
- Experience with Python/R or ETL tools (Alteryx, Snowflake) is a plus.
- Strong analytical and problem-solving skills.
- Ability to communicate complex insights clearly to technical and non-technical audiences.
- High attention to detail and accuracy.
- Ability to work independently and in fast-paced, cross-functional environments.
Benefits
- Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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