Head of CSM position at a saas-enabled marketplace dedicated to empower artists. Own the Customer Success strategy and execution for our saas product, managing 8,000 artists from 80+ countries.
Requirements
- 2+ years leading a Customer Success department (in a SaaS is a plus)
- Proven record of designing and scaling Customer Success processes + management
- Data-driven mindset with experience tracking KPIs and optimizing performance
Follow us on social media