Manage end-to-end customer lifecycle operating systems with data orchestration, cross-functional coordination, and customer engagement to achieve customer retention, NPS, and maximize customer lifecycle value.
Requirements
- Manage end-to-end customer lifecycle operating systems
- Establish a Customer Operation system
- Define a data-driven & engagement-oriented customer operation system
- Manage customer DATA system
- Define product offerings and portfolio management
- Leverage E-commerce for value generation, customer engagement & insights
- Coordinate cross border business operations
- Provide analytics services to internal company business units
- Lead data-driven capability development
- Oversee data governance
- Develop and execute a comprehensive customer operations strategy
- Deploy data-driven, segment-based tactics
- Oversee end-to-end program management
- Lead daily community operations
- Drive digital services sales to achieve MAD targets
- Lead end-to-end sales operations using data-driven strategies
- Optimize sales channels through incentive structures
- Manage online sales platforms and operational tools
- Pioneer sales innovation
- Monitor digital service stability
- Drive efficient issue resolution
- Provide end-to-end support for digital services
- Regular HQ sharing & exchanging China digital services sales activities & performance
- Team development: to re-shuffle a customer operation team and operations
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
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