Develop Health is hiring a Clinical Customer Success Manager to own post-implementation relationships with customers and drive long-term platform adoption, retention, and expansion. The role requires a clinical background and experience in customer-facing roles. The team uses AI to accelerate access to life-saving medications and has achieved 10x revenue growth over the past year.
Requirements
- Clinical background: licensed or previously licensed pharmacist (RPh or PharmD), pharmacy technician with deep PBM experience, nurse, or other clinical role with direct exposure to medication access workflows.
- 3–7+ years of professional experience, with at least 2 years in a customer-facing, account management, or customer success role (beyond direct patient care).
- Working knowledge of pharmacy benefits, benefit verification, prior authorization, or commercial health insurance operations.
- Strong analytical skills—comfortable reviewing data dashboards, identifying trends in claims or utilization data, and translating findings into clear recommendations.
- Excellent written and verbal communication, including the ability to develop and deliver presentations to operational and executive-level stakeholders.
- A self-driven, results-oriented work ethic with high autonomy—you take initiative with little direction and own your outcomes.
- Empathic communicator with a consultative approach who can build trust with clinical staff, operations teams, and customer leadership alike.
Benefits
- Competitive base salary
- Meaningful early-stage equity
- Health, dental, and vision coverage
- Flexible PTO
- High-end workstation and tooling budget
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