Revenue Operations Manager

Own and lead projects to scale and improve our systems and processes, maximizing automation, formalizing our procedures, and introducing best practices.

What you will be doing:

• Build and refine predictive and historical revenue reporting and analytics, including the generation of ad-hoc reports and dashboards using Salesforce.com.
• Provide essential sales support to our New Logo, Growth, and Business Development teams, including training, pipeline hygiene, and analysis.
• Document and maintain process documentation around quote-to-cash activities and identify opportunities for improvement.
• Create and maintain a team repository of training documents and standard template documents.
• Direct scheduled tech system maintenance, enhancements, reporting, and data visibility initiatives.
• Support data governance practices and policies across customer systems.
• Oversee the management of Sales and Marketing Tech Stack, which includes Salesforce.com and its thirteen integrated applications.

What you’ll bring to this role:

• 5 or more years of Sales Operations experience in a SaaS company, with proficient expertise in Salesforce.com administration, deal configuration, order management, and booking.
• Understanding of the sales process with a core focus on developing and enforcing processes for scale across our sales teams.
• Ability to identify areas where we can improve sales productivity and impact revenue – analyze, course correct, and implement as needed.
• Proven success working across stakeholder teams to positively influence people across all functional areas of an organization.
• Experience supporting system releases, including business requirements gathering and case management.
• Exceptional communication skills with the ability to present at all levels, listen effectively, socialize ideas across functions, lead discussions, and articulate the vision of the company.
• Excellent strategic, project planning, and organizational skills with high attention to detail and self-direction.
• Excellent problem-solving skills.
• Highly effective interpersonal skills; excels at relationship building, collaboration, and inspiring teams.
• Creative, out-of-the-box mindset.
• Experience with Salesforce.com and data manipulation tools (Data Loader).
• Intermediate to advanced Excel skills.
• Experience supporting and training sales teams on systems and processes.
• Excellent data analysis, reporting, and presentation skills.
• Change management skills (project scope, delivery, and post-deployment activities).
• Excellent interpersonal skills.
• Self-motivated and directed, with keen attention to detail and good time management.

Why 360?

Here at 360insights, you will be part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands, all within an inspiring and inclusive culture that has certified us as a Great Place to Work® in Canada, the USA, and the UK.

At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients.

Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief, and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.

Experiences that create growth. Growth that creates experiences: At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.

Salary Information

Starting base salary CAD$57,500 – 77,500 or USD$53,000 – 73,000, plus Bonus, Equity & Benefits.

Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position; it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.

Tagged as: Process Documentation, Revenue Analytics, Sales Enablement, Tech Stack Management