Customer Experience Associate

Role Overview

As a Customer Service expert, you will provide a frictionless experience to customers, assist with refund/exchanges, questions, and complaints, and help customers feel welcomed.

What You Will Do

Greet customers, complete transactions accurately, help with returns/exchanges, and engage customers in conversation.

Why It Might Be a Fit

You will have access to flexible scheduling, comprehensive medical and dental insurance, paid time off, and a traditional pension and 401K plan. You will also have opportunities for growth and development.

Requirements

• Able to learn and adapt to current technology needs
• Able to stay calm when customers are stressed or upset
• Able to think quickly on the spot to answer customer questions
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred

Benefits

• Flexible scheduling
• Comprehensive medical, dental, life, and disability insurance
• Paid time off
• Shift differential/holiday pay
• Traditional pension and 401K plan
• Access to base and its facilities
• Mass Transit program
• Employee status as an employee of the DoD