Advisory Sales Operations Manager

About ABB

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

Position Overview

This Position reports to: Marketing & Sales Manager

As the Advisory Sales Operations Manager for ELSE you will have the opportunity to develop and deploy global sales operations strategy, processes, best practices, and solutions to realize the complete process from order to remittance and implement them within a lead business for your area of responsibility. Each day, you will be accountable for end of line metrics and proactively leading, developing, and coaching the related Sales Operations team. You will also showcase your expertise by proposing and implementing process optimization to reduce lead time and inventory.

The work model for the role is: Remote with minimal travel (<10%)

Your Responsibilities

• Responsible for implementing and deploying the business sales operations strategy
• Develops optimization plans to increase operational excellence and customer satisfaction within the order to remittance process.
• Ensures setting, periodic-reviewing, and achievement of service sales targets by providing cost effective solutions to the customers and initiating improvement plans as needed.
• Ensures customer satisfaction issues are registered and responded to by the team.
• Determines renewal-based account and acquisition plans to support growth.
• Responsible for feedback on sales development, distribution of resources for service sales activities, and reporting current market status.
• Monitors client’s financial status and reports any changes regarding risk to relevant internal partner teams.
• Focuses on the achievement of the assigned targets for forecasting accuracy, customer request on-time delivery of services.
• Shares sales and operations best practices and lessons learned across the organization.
• Ensures special documentation required by customers and customs is managed properly and efficiently.
• Leads detailed gap analysis across the sales operations processes and suggests solutions to achieve the expected service level at optimized levels and costs by utilizing lean six-sigma assessment methods and tools.

Your Background

• Bachelor’s or Master’s Degree in Engineering or Business Administration or equivalent experience.
• 10 or more years of experience in Sales, Marketing, Product Management.
• Good understanding of sales operations in electrification services.
• Good understanding of the customer’s problems needs and challenges as well as industry-specific knowledge preferred.
• Good insights on competitive landscape, competitor’s offering, and competitor’s go-to-market model.
• Effective communication & interpersonal skills with great negotiation and influencing skills.

What’s in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Benefits

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

Salary range: $98,700 – $157,920 annually, eligible for short-term incentive plan/annual bonus.