Account Manager – Birmingham Pathology Lab, AL

We’re looking for a dedicated, detail‐oriented Account Manager to serve as the key connection between our organization and the clinicians who trust us with their patient referrals.

Requirements

• Serve as the primary point of contact for referring clinicians, responding quickly and effectively to their needs.
• Manage inbound client calls and inquiries, providing excellent support and routing requests to the right team.
• Monitor account activity, analyze referral data, and ensure clients receive ongoing support.
• Maintain accurate documentation within our LIS system, email logs, and internal records.
• Collaborate with the external sales team to develop strategic marketing plans and help achieve key performance goals.
• Build strong cross‐functional partnerships with multiple internal departments.
• Communicate clearly with clinicians and internal teams to resolve issues and maintain trust.
• Become an expert in the processes and operations that directly affect our clients
• Strong multitasking skills and ability to work swiftly and accurately
• Excellent communication, Customer service and organizational skills
• Proficiency in Microsoft Office Word (Word, Excel) and comfort with standard office equipment
• High attention to detail
• Ability to maintain confidentiality and uphold HIPAA Requirements
• Demonstrate professionalism, accountability and commitment to exceptional service
• Positive, team-oriented attitude with the ability to work independently
• Ability to read and interpret reports, instructions, and procedure manuals.
• Strong verbal communication and professional phone etiquette.
• Ability to interact effectively with clients and colleagues at all levels.

Benefits

• Med/Dent/Vision
• 401k
• Vacation/PTO Time