Sales Operations Specialist

The Sales Operations Specialist is responsible for driving sales effectiveness through the development, maintenance and optimization of key sales operations processes. This role requires an individual with strong sales operations and analytical skills who works collaboratively with the sales team to create and implement strategies that will maximize revenue opportunities.

Job Requirements:

• Develop, maintain and optimize sales operations processes, such as order management, order fulfilment, customer segmentation, pricing, quoting, and lead management
• Analyze sales data to identify trends and opportunities and create reports to track progress and performance
• Collaborate with the sales team to understand their operational needs and help achieve their goals
• Utilize CRM to develop and maintain accurate customer and sales records
• Develop strategies and tactics to maximize sales effectiveness and efficiency
• Create and manage sales documentation, including sales plans, SOPs and job aids
• Manage and advise on the execution of campaigns and promotions
• Provide training and support to sales personnel on operations processes

Qualification and skill sets:

• Bachelor’s degree in Business Administration, or related field
• 5+ years of experience in sales operations, operations management, business development preferred
• Both fluent English and Chinese are required
• Proficient in CRM software, sales analytics tools, and Microsoft Office Suite
• Excellent interpersonal and communication skills
• Strong analytical and problem-solving skills
• Able to work independently and as a part of a team
• Able to multitask and prioritize projects
• Able to work under pressure and meet deadlines

Tagged as: Sales Operations