Revenue Operations Lead, Strategic Programs

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Rev Ops team exists to drive efficiency and impact, leveraging tools and strategic programs to maximize the productivity of Airbnb’s global field teams. We’re a solutions-oriented and creative group of problem solvers with a passion for empowering the teams and Hosts we support to achieve their goals.

If you thrive in a fast-paced environment, enjoy highly cross-functional work, and want to develop best-in-class strategic programs to help us take our operations to the next level, we’d love to meet you.

The Difference You Will Make

The ideal candidate will develop and lead commercial programs to support, grow and optimize Airbnb’s largest professional hosts and API connectivity partners. In this role you will partner closely with the Director of Key Accounts and other commercial leaders to create new strategies and commercial levers to support the organization’s most critical objectives. Successful programs will deliver business growth, healthy partnerships, and meaningful value exchange between Airbnb and our largest Hosts and software partnerships.

A Typical Day

  • Define, scale, and manage a roadmap for critical commercial programs such as partner incentive deals and Airbnb’s Preferred Software Partner Program
  • Collaborate with Airbnb’s Key Account leadership team and cross-functional partners (e.g. Finance, Accounting, Advanced Analytics, Commercial Strategy) to create and implement new levers and programs to make our Account Managers more efficient and successful
  • Influence data and tools roadmap to ensure program needs are supported and data capabilities are continually advanced
  • Track results and report on key performance metrics and insights – become a go-to source of program knowledge for Key Accounts on the global Hosting Geos organization
  • Support ad hoc needs that arise as our Key Accounts strategy evolves over time

Your Expertise

  • 10+ years experience with a combination of sales, account management, operations, program management and strategy
  • Depth of expertise in supply marketplace, preferably within the online travel industry
  • Highly analytical and strategic thinker who is comfortable working through ambiguity
  • Strong, results-driven leader with a bias for action and an ability to gracefully navigate ambiguity
  • The candidate will be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and the foresight to anticipate business needs, make tradeoffs, and balance business dynamics despite constraints
  • Strong stakeholder management and internal influencing skills
  • Detail-oriented and strong multi-tasker with ability to manage multiple projects and initiatives simultaneously
  • SQL proficiency and Salesforce expertise is preferred

Your Location:

This position is US – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We’ll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$160,000—$194,500 USD

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