Airtable is seeking a Director, Technical Account Management to lead and scale a high-impact team that owns the persistent technical relationship with our most strategic Premium Support customers. The role requires deep experience in platform architecture and integration, hands-on fluency with AI agent capabilities, and a clear-eyed understanding of what enterprise customers need to run Airtable as mission-critical infrastructure.
Requirements
- 10+ years in technical support, solution architecture, or technical account management roles, including at least 5+ years leading enterprise-facing technical teams.
- Solutions-architect mindset, with the ability to evaluate a customer’s existing build, identify structural risk, and prescribe scalable improvements — translating complex technical requirements into concrete, actionable plans.
- Working fluency in AI architecture concepts relevant to enterprise customers: agent frameworks, MCP connectivity, automation pipelines, and schema design that supports AI-powered workflows.
- Exceptional written and verbal communication skills, with the ability to make complex architectural trade-offs legible to audiences ranging from developers and data architects to leadership and executive sponsors.
- Analytical and comfortable making data-informed decisions, using technical health signals and program metrics to prioritize resources and identify opportunities for evolution.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
Follow us on social media