Director, Technical Account Management

Airtable is seeking a Director, Technical Account Management to lead and scale a high-impact team that owns the persistent technical relationship with our most strategic Premium Support customers. The role requires deep experience in platform architecture and integration, hands-on fluency with AI agent capabilities, and a clear-eyed understanding of what enterprise customers need to run Airtable as mission-critical infrastructure.

Requirements

• 10+ years in technical support, solution architecture, or technical account management roles, including at least 5+ years leading enterprise-facing technical teams.
• Solutions-architect mindset, with the ability to evaluate a customer’s existing build, identify structural risk, and prescribe scalable improvements — translating complex technical requirements into concrete, actionable plans.
• Working fluency in AI architecture concepts relevant to enterprise customers: agent frameworks, MCP connectivity, automation pipelines, and schema design that supports AI-powered workflows.
• Exceptional written and verbal communication skills, with the ability to make complex architectural trade-offs legible to audiences ranging from developers and data architects to leadership and executive sponsors.
• Analytical and comfortable making data-informed decisions, using technical health signals and program metrics to prioritize resources and identify opportunities for evolution.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance

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