Customer Success Manager

We’re looking for a strategic, relationship-focused Customer Success Manager to support our growing AMER customer base and help customers leverage and expand the value of our platform.

Requirements

• Drive the adoption, value realization, retention and overall success of our customers
• Build trusted, consultative relationships with key stakeholders
• Coach customers to get the most out of Algolia by aligning with their objectives and KPIs
• Demonstrate and communicate Algolia’s value proposition and product capabilities
• Lead regular Business Reviews to evaluate adoption, impact, feedback, and next steps
• Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
• Provide regular, proactive recommendations to optimize the use of our platform
• Document and clearly articulate the Return on Investment driven by our solution
• Anticipate challenges, identify risks, and proactively present solutions
• Identify opportunities to expand our partnership with customers
• Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back
• Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally
• Function as the voice of the customer and provide internal feedback on how Algolia can better serve them

Benefits

• Flexible Work Schedule
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week