Sales Operations Support

Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them.

Our team is reimagining how businesses make their decisions through our award-winning Total Experience Management (TXM) platform. We work with some of the world’s top companies like Twitter, Red Bull and J.Crew to help them build stronger brands, happier workplaces, winning product portfolios and lasting customer relationships. We’re backed by some of the most respected names in business including, Round13, OMERS Ventures, Georgian, W Capital and Vistara Growth. Through their support we’ve raised over $50M in the last year!

The Alida team are high-performers who are committed to being bold and curious, while always leading with empathy and authenticity. We’re looking for talented people who thrive in a fast-paced environment and are keen to make an impact by bringing their big ideas to life. As a digital-first culture grounded in agility, Alida has intentionally built a hybrid work environment where our employees can choose when they’d like to work from home or come into the office to engage with their peers.

We are currently looking for our next Sales Operations Support – in this role, you will be a key member of the Revenue Operations team. Alida uses Salesforce to enable marketing, lead generation, customer success and selling operations.

As our Sales Operations Support, you will be responsible for helping operate Salesforce ecosystem, implement best practices and standardize the adoption of Salesforce. You will work across multiple teams in Alida, namely Sales, Customer Success, and Marketing, building relationships and ensuring everyone has access to the tools and support they need to be successful.

About the role:

• Build strong relationships with Sales, Marketing, PreSales, and Customer Success teams to understand new sales and renewal business needs
• Work directly with Sales Representatives to ensure they are equipped with the right resources to meet the organization’s sales goals
• Refine and maintain existing reports, dashboards, and processes to continuously monitor data quality and integrity
• Managing user access, roles, profiles, and permissions
• Manage ongoing support requests and administrative needs of users
• Work with various business units to clarify requests, validate requirement, define and document business processes
• Help administer and optimize existing Sales Applications/Tools (Salesforce, Salesforce CPQ, LinkedIn Sales Navigator, ZoomInfo, SalesLoft, etc.)
• Support & training for end users across various applications/tools & processes
• Perform advanced administration and configuration of Salesforce as it relates to Territory, Account, Contact, Opportunity and lead Management.
• Configuring Salesforce functionalities to enhance performance of business processes including, but not limited to, Object design, Page Layouts, Validation Rules, Workflows, approval processes and Chatter groups

About you:

• Proven work experience in Sales Operations or similar role in SaaS
• Experience with using Salesforce with advanced reporting and dashboarding knowledge – experience with other Revenue Operation applications is a plus
• Demonstrated strong performance collaborating with Sales and Marketing to effectively utilize Salesforce
• Analytical, interpersonal, written, and verbal communication skills are required
• Strong computer and technical skills, including proficiency with MS Word, Excel and PowerPoint
• A positive attitude and willingness for continuous learning of new technologies is necessary for cultural fit

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don’t meet every single one of the stated requirements but you are excited about this opportunity, we’d love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.

Follow us at www.alida.com and engage with us on LinkedIn, Twitter and Instagram.

Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact [email protected] so that arrangements can be made for the appropriate accommodations to be in place.