Senior Customer Success Manager

Senior Customer Success Manager for Mid-Market and Enterprise customers, responsible for managing a portfolio of customers, identifying expansion opportunities, and driving measurable outcomes with Alloy.ai. The role requires 3+ years of experience in SaaS customer success, management consulting, or related analytical, consultative, client-facing fields.

Requirements

• 3+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
• Exceptional analytical problem-solving skills
• Demonstrated senior selling skills within consultative projects
• Superior academic record in a quantitative field
• Outstanding project management, organization, work ethic
• Highly motivated, self-directed, team player
• Ability to build long-lasting relationships with senior executives and functional managers
• Ownership mindset demonstrating drive, initiative, energy and a sense of urgency
• Ability to thrive in a small team with a highly dynamic work environment

Benefits

• Flexible Time Off
• RRSP Matching Program
• Weekly Team Lunches
• Professional Development Budget
• Monthly Transit Reimbursement
• Paid Parental Leave