Senior Customer Success Manager

Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. We are looking for a Senior Customer Success Manager to join our Client Solutions team, supporting and expanding Alloy’s Mid-Market and Enterprise customer segments. The successful candidate will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across their portfolio.

Requirements

• 3+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields.
• Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business objectives.
• Demonstrated senior selling skills within consultative projects
• Superior academic record in a quantitative field.
• Outstanding project management, organization, work ethic.
• Highly motivated, self-directed, team player.
• Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring.
• Ownership mindset demonstrating drive, initiative, energy and a sense of urgency.
• Able to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution

Benefits

• Flexible PTO
• 401(k) Matching Program
• Weekly Team Lunches
• Professional Development Budget
• Monthly Transit Reimbursement
• Paid Parental Leave