Role Overview
The Customer Service Manager will lead and engage frontline team members to create a safe, reliable operation while delivering an elevated customer experience. They will drive operational excellence, create an environment that cares for team members, and promote effective relationships with external and internal customers.
What You Will Do
The Customer Service Manager will lead airport teams to perform their work in a safe, efficient manner, provide frontline team members with exceptional support, and coach and mentor team members in skill development and customer service elevation.
Why It Might Be a Fit
The ideal candidate will have a strong ability to bring out the best performance in the workforce, actively listen, and make critical decisions. They will also have the ability to work independently and collaboratively, prioritize and execute with a sense of urgency, and use sound business judgment to resolve issues.
Requirements
- High School diploma or GED equivalency
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet insurance
- Discounts on hotels, cars, cruises, and more
To apply for this job please visit career4.successfactors.com.
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