Role Overview
The Customer Service Manager will lead and engage the front-line team members to ensure a safe, high-performing operation while delivering an exceptional customer experience.
What You Will Do
The CSM will drive operational excellence, establish team and individual goals, coach and mentor frontline team members, and promote effective communication among departments.
Why It Might Be a Fit
The ideal candidate will be goal-oriented, passionate about safety, teamwork, leadership, and delivering a quality product to customers, and have the ability to develop themselves to be the best leader they want to be in the American organization.
Requirements
- High School diploma or GED equivalency
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet insurance
- Discounts on hotels, cars, cruises, and more
To apply for this job please visit career4.successfactors.com.
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