Join American Airlines as a Director of Customer Experience Digital Transformation and lead a team of people and product managers to create connected, meaningful, and personal digital experiences. The successful candidate will work closely with IT, Loyalty, Cobrand, User Experience, Customer Experience, Marketing, Revenue Management, Sales, and other departments to develop product roadmaps and drive execution.
Requirements
- Lead teams that set product vision and strategy across loyalty, cobrand and partner product capabilities
- Champion innovation and improvement of the business’ product
- Work across the Digital Customer Experience group to deliver product value
- Hold teams accountable for Objectives and Key Results (OKRs) and business / customer outcomes
- Develop capabilities of the teams through coaching, counseling, and providing growth opportunities
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet Insurance
- Discounts on hotels, cars, cruises
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