Transit Operations & Customer Experience Director

A leading public transit organization in Boston is looking for a Customer Service Program Manager responsible for overseeing the Transit Ambassador Program. This role involves collaborating with directors to improve service, managing operations and financial performance, and ensuring effective communication across various stakeholders. A high school diploma or GED is required with preference given to candidates holding an Associate or Bachelor’s degree. Candidates should possess at least 5 years in customer relations, exhibit strong problem-solving abilities, and maintain an engaging presence.
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