Senior Customer Success Manager

About Amount

Amount provides a unified digital origination and decisioning platform that helps financial institutions meet the moment. Designed to scale with banks and credit unions at any stage of their digital journey, Amount delivers a seamless, digital-first experience—streamlining everything from loan origination to deposit account opening. With built-in fraud orchestration and risk management, Amount enables financial institutions to control risk across any product while optimizing performance and enhancing security.

A Day in the Life

As a Senior Customer Success Manager, your day will be characterized by leadership in customer engagement. You will play a pivotal role in shaping and executing strategic initiatives to drive customer success. Your responsibilities will extend beyond individual account management to influencing the overall customer success strategy. Expect to engage in high-level customer discussions, mentor junior team members, and contribute to the continuous improvement of our customer success practices.

Team: Will manage strategic client relationships on the Amount platform

Reporting: To the Vice President of Customer Success

Base Salary: $123,750 – $165,000

What We’ll Trust You to Deliver

• Strategic Customer Partnerships: Develop and nurture strategic partnerships with key clients, aligning our solutions with their long-term business objectives.
• Customer Lifecycle Management: Oversee the entire customer lifecycle, from onboarding to renewal, ensuring a seamless and value-driven experience.
• Executive-level Communication: Engage with senior executives at client organizations, presenting insights, discussing roadmaps, and ensuring alignment with their strategic goals.
• Mentorship and Leadership: Provide mentorship and leadership to junior members of the Customer Success team, fostering their professional growth and ensuring a high-performing team.
• Customer Advocacy Program: Lead the development and execution of a customer advocacy program, leveraging satisfied clients to drive business growth through references, testimonials, and case studies.
• Cross-functional Collaboration: Collaborate closely with sales, product, and support teams to drive coordinated efforts for customer success, identifying areas for product improvement based on client feedback.
• Revenue Expansion: Proactively identify opportunities for upselling and cross-selling, working closely with the sales team to maximize account value.
• Technical Expertise: Ability to gather high level business requirements for technical initiatives, ensuring effective communication of Amount’s value propositions to our clients.

What You Likely Bring to the Table

• Experience: Minimum of 7 years in a customer-facing role, with a track record of successfully managing strategic customer relationships, which include a minimum of 3+ in the fintech or financial services sector.
• Leadership Skills: Demonstrated leadership experience with the ability to influence and drive cross-functional teams toward a common goal.
• Strategic Thinking: Proven ability to think strategically and contribute to the development of customer success strategies aligned with business objectives.
• Problem-Solving Expertise: Advanced problem-solving skills, with a focus on identifying and addressing complex issues to ensure overall customer satisfaction.
• Communication Mastery: Exceptional communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• Innovative Mindset: A forward-thinking and innovative approach to customer success, with a focus on continuous improvement and staying ahead of industry trends.
• Customer Advocacy Passion: Passionate about creating customer advocates and leveraging their success stories for business growth.