Customer Success Operations Director

Job Overview

We are seeking a dynamic and experienced Customer Success (CS) Operations Director to lead strategic initiatives across the EMEA and APAC regions. This role is pivotal in driving operational excellence through strategic planning, robust reporting and analytics, and fostering cross-functional business partnerships.

Requirements

• Expertise in Customer Success, Revenue Operations, Strategy, or a related field, preferably in a SaaS or high-growth tech environment.
• A proven track record in CS Operations or Strategy roles supporting international regions (EMEA and/or APAC).
• Strong analytical skills with deep experience in data visualization, storytelling, and decision support.
• Ability to influence stakeholders across levels and cultures.
• Experience with tools such as Salesforce, Gainsight, Tableau/Power BI, and Excel.
• Ability to thrive in a fast-paced, ambiguous, and global environment.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a leading scenario planning and analysis platform.
• Chance to be part of a diverse and inclusive company culture.
• Professional development and growth opportunities.