E-commerce Customer Experience Lead, WW CSO

Join Apple and help us leave the world better than we found it. Apple’s Worldwide Channel Strategy & Operations (WW CSO) organization focuses on developing and deploying worldwide sales programs and best practices to deliver an extraordinary customer experience in the channel and drive Apple Channel sales.

Requirements

• Lead the CX strategy for Apple’s US Amazon business, driving sales growth while ensuring an optimal, brand-aligned experience through Amazon Vendor Central and AMS.
• Collaborate with Sales leadership and Marketing Communications to build innovative digital merchandising strategies, promotional calendars, and execution plans that accelerate sales for Apple products.
• Own the Search and Product Detail Page (PDP) experiences, continuously implementing improvements and new capabilities to exceed business goals and sales targets.

Benefits

• Life Insurance
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Medical, Dental, and Vision Insurance
• Paid Holidays
• Paid Time Off
• Relocation Assistance