As a Mid-Market Customer Success Manager at Aprimo, you will play a vital role in ensuring our customers succeed and derive maximum value from our product. You will guide customers through their entire journey, from onboarding to adoption and value realization phases.
Requirements
- Develop an intimate understanding of your customers’ businesses
- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert
- Enlighten our customers with insights gleaned from their own data and industry trends
- Ensure customers get maximum value from Aprimo by leveraging full platform functionality
- Liaison between your customers and all the internal teams
- Handle customer concerns with confidence, putting them at ease
- Develop a network of champions within each account through education, coaching, and strong influencing skills
- Own the customer journey through various stages
- Monitor and analyze customer usage patterns and behavior to identify increased adoption and engagement opportunities with our product
- Proactively provide guidance and support to customers to drive adoption and help them integrate our solution into their marketing strategies
- Collaborate with customers to understand their business goals and provide strategic insights to help them achieve measurable results using our product
Benefits
- Generous leave options
- Medical and dental insurance
- Rice allowance
- Life and accident insurance
To apply for this job please visit recruiting2.ultipro.com.
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