Customer Experience Designer

The Customer Experience Designer will lead efforts to conceptualize, design, and refine user journeys by integrating human-centered design principles with data-driven insights. This position serves as a strategic partner to stakeholders, ensuring that customer experience initiatives are aligned with program objectives, user needs, and operational feasibility.

Requirements

• Approximately 6 years of experience in customer experience (CX), user experience (UX), service design, or a related field
• Bachelor’s Degree (BA/BS) in Design, Human-Computer Interaction, Psychology, Communications, or a related field
• Certified Usability Analyst (CUA)
• Human-Centered Design (HCD) or UX certifications
• Agile or Scrum-related certifications (e.g., Certified ScrumMaster – CSM)
• Strong understanding of human-centered design principles, usability, and accessibility standards
• Experience conducting user research and translating findings into design improvements
• Ability to synthesize complex data into clear, actionable insights and recommendations
• Proficiency in developing design documentation and artifacts to guide implementation
• Strong collaboration and communication skills, with the ability to influence cross-functional teams

Benefits

• Medical/Dental/Vision Coverage
• Matching 401(k) Plan
• Continuing Education Assistance
• Paid Time Off