Sales Operations and Customer Support Specialist

Role Overview

The Sales Operations & Customer Support Specialist plays a pivotal role in delivering an exceptional customer experience while supporting Arq’s commercial growth objectives. This position ensures the seamless execution of the order-to-cash process, provides commercial analytics, supports strategic account management, and drives continuous process improvement.

What You Will Do

Serve as the primary operational contact for assigned customer accounts, coordinate customer orders, manage pricing and order entry, and partner with Sales Directors to support customer opportunities.

Why It Might Be a Fit

This role combines customer relationship management, sales operations, business analytics, and operational excellence to ensure customers receive outstanding service while enabling the commercial team to focus on growing the business.

Requirements

• Bachelor’s degree in Business, Supply Chain, Marketing or related field
• 3+ years of experience in customer success, commercial operations, sales operations, account management, supply chain, or customer service
• Experience with ERP systems (NetSuite preferred), CRM platforms, Microsoft Excel, and Microsoft Teams
• Demonstrated ability to manage multiple priorities while maintaining exceptional accuracy

Benefits

• medical
• dental
• vision
• STD/LTD
• Life/ADD
• 401k
• paid time off