Mid-Market Customer Success Manager – EMEA

We are hiring a Mid-Market Customer Success Manager for EMEA to implement, train, and support the adoption of Ashby with customers across the region. The role requires a strong track record of customer success experience in B2B SaaS, managing a book of 60+ customers, and exceeding $1.5M in total ARR. The ideal candidate will be a product and industry expert, with experience working closely with cross-functional stakeholders and a passion for teaching and supporting complex products.

Requirements

• Strong track record of customer success experience in B2B SaaS (at least two years)
• Managing a book of 60+ mid-market customers, exceeding $1.5M in total ARR
• Experienced managing cross-functional stakeholders across Sales, Marketing, Product, and Operations
• Product and industry expert with experience working closely with customers
• Ability to create ‘Ah ha!’ moments by tailoring training and product walk-throughs to address a customer’s specific challenges
• Strong curiosity to explore details and understand how things work
• Ability to work with technically complex products
• Excellent communication and listening skills

Benefits

• Unlimited PTO
• Ten-year exercise window for stock options
• Fully paid family leave (twelve weeks)
• Generous equipment, software, and office furniture budget
• $100/month education budget