Assent is a leading AI native platform for supply chain sustainability and compliance, and they are hiring a Customer Success Manager to deliver their services to customers and guarantee program success.
Requirements
- Develop and nurture lasting relationships with customers
- Define compliance programs from start to finish
- Actively manage client relationships and lifetime value
- Manage an assigned book of business and oversee Customer Health and associated performance metrics
- Lead high-level strategic planning sessions with customers
- Align solutions to address customers’ specific challenges
- Analyze program results and supply chain responsiveness
- Support the Sales team in ongoing renewal management
- Take on special projects to enhance customer success management processes
- Coordinate user permissions in the Assent platform
- Advocate and collaborate with all internal groups to ensure client success
- Possess intermediate regulatory knowledge
- Work with Product Management to identify and drive improvements in product offerings
Benefits
- Comprehensive benefits packages
- Vacation time that increases with tenure
- Life leave days
- Retirement savings options
- Flexible work options
- Professional development days
- Corporate bonus program
To apply for this job please visit jobs.smartrecruiters.com.
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