Manager, Campaign Operations

Role Overview

Help build the operational foundation that enables Customer Marketing to scale and drive measurable customer value. The Customer Marketing Operations Manager is responsible for establishing the processes, governance, visibility, and operational capabilities that support customer engagement across the lifecycle.

What You Will Do

Establish and manage the operating model, governance framework, and cross-functional processes that enable Customer Marketing programs and initiatives. Create visibility into customer-facing communications, campaigns, and programs to improve alignment, prioritization, and resource utilization across Marketing, Customer Success, Product, and Sales teams.

Why It Might Be a Fit

Demonstrated success building scalable processes, governance frameworks, operating models, and cross-functional workflows. Expertise supporting multi-channel customer engagement strategies across email, in-product messaging, customer communities, webinars, websites, mobile channels, and other digital engagement platforms.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, Analytics, or a related field, or equivalent combination of education and experience.
• 5–8 years of experience in marketing operations, customer marketing operations, lifecycle marketing, CRM strategy, customer engagement operations, or related disciplines.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights and recommendations.
• Excellent communication, project management, organizational, prioritization, and stakeholder management skills.
• Experience working within complex matrixed organizations and influencing stakeholders without direct authority.

Benefits

• health and financial benefits
• commuter support
• employee assistance programs
• tuition assistance
• employee resource groups
• collaborative workspaces
• flexibility
• company culture based on learning
• support of an engaged team
• inclusive environment where all employees are valued