Manager, Product Operations

Join athenahealth as a Manager of Product Operations – Customer Engagement to lead a team in alpha/beta customer engagement, evolving processes from manual to automated and scaled, and strengthening partnerships with Customer Success Managers to improve strategic customer relationships and post-release sentiment.

Requirements

• Leading a team through a transformation period while maintaining operational excellence in alpha/beta customer engagement
• Evolving alpha/beta processes from manual to automated and scaled, partnering with product operations, marketing operations, customer communications, and analytics/tooling teams
• Strengthening partnerships with Customer Success Managers to improve strategic customer relationships and post-release sentiment
• Delivering executive-level insights on alpha/beta engagement metrics and customer feedback

Benefits

• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces
• Dogs welcome in some offices
• Flexible work arrangements
• Health and financial benefits

Tagged as: Project Management