Senior Manager – Product Operations

As our Senior Manager – Product Operations, you’ll shape lifecycle performance and turn product enhancements into measurable commercial and customer impact. You’ll lead product lifecycle optimisation across Aussie Broadband, championing priorities and influencing outcomes toward measurable improvement.

Requirements

• Strong end-to-end understanding of how telco products operate
• Advanced analytical skills with the ability to turn data into actionable commercial insight
• Experience improving product efficiency and reducing cost-to-serve at scale
• Proven ability to convert operational pain points into structured enhancement opportunities
• Effective collaborator across Digital Experience, Call Centre, Web, Platforms and Operations
• Ability to influence senior stakeholders without formal authority
• Structured thinker with strong commercial judgement

Benefits

• 26 weeks paid parental leave for both primary and secondary caregivers
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia