Customer Experience Operations Lead

The Customer Experience Operations Lead will serve as the central owner of the end-to-end customer experience across all Securus products and services, ensuring customer satisfaction, retention, and service excellence across high-profile and at-risk accounts.

Requirements

• Own the full customer experience across all products, services, and touchpoints
• Ensure continuity and accountability from issue identification through full resolution
• Lead coordination across Technical Support, Product, Engineering, Field Services, NOC, and Operations to resolve issues

Benefits

• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits