Customer Success Manager

Hybrid Full TimeSan Francisco, California, United Statesbackops.ai

Customer Success Manager who thrives on building deep customer relationships and driving measurable value, owning a portfolio of accounts across forward-thinking companies in logistics and supply chain.

Requirements

  • 5+ years in a customer-facing role (Customer Success Manager, Account Manager, or similar)
  • Proven track record of building trusted, long-term relationships with business stakeholders
  • Strong communicator — able to distill complexity into clear, actionable insights for any audience

Benefits

  • Competitive salary and performance-based incentives
  • 401(k) plan
  • Comprehensive health, dental, and vision coverage
  • Daily meals and snacks provided in-office
  • Hybrid schedule
  • FTO
  • Regular team bonding events, offsites, and learning opportunities

To apply for this job please visit jobs.gem.com.


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